Dovetail: customer intelligence REST, MCP, and CLI

Dovetail is an AI-native customer intelligence platform (Dovetail Research Pty Ltd, Sydney). It ingests unstructured feedback (calls, tickets, NPS, reviews, interviews) and lets product, design, sales, and CS query it. Public nav lives at /menu/. X @hidovetail.

Builders get three surfaces that all act as you: REST API, MCP server, CLI. Same workspace.

REST API

Personal API keys: Settings → Account. Keys inherit your role. Default limit 200 requests per minute per workspace. Developer reference: developers.dovetail.com/docs. Host is https://dovetail.com/api/v1, not a separate api.dovetail.com app host. Example from their docs: GET /api/v1/docs/<DOC_ID>/comments with Bearer.

curl https://dovetail.com/api/v1/docs/<DOC_ID>/comments \
  -H "Authorization: Bearer <personal-api-key>"

Endpoints cover channels, data points, contacts, insights, notes, highlights, files. SCIM 2.0 exists for Okta and Entra. HIPAA add-on workspaces disable API key generation (and MCP) by default.

MCP and CLI

MCP: search workspace, read transcripts/docs/highlights, create projects, docs, data, highlights, channel data. Claude, ChatGPT, and Figma Make are first-party connectors. Others use a personal key or a local server. Spec: /docs/mcp.

CLI command is dt. Bulk import from Notion, Confluence, Google Drive, Airtable, Productboard, EnjoyHQ, Marvin, Condens, local files. Preview before write. Zapier if you do not want to write code.

Resources

• docs.dovetail.com
• Build on Dovetail
• Product llms.txt